Michael Regel and Simon Jackson

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Making decisions in real-time with spatial technology

Michael Regel, Applications Manager Business Systems Information Technology – Melbourne Water
Simon Jackson, Senior Consultant Industry Solutions – Esri Australia (photo to left)


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5 Things You Will Learn

  1. How domestic and international utilities are currently using real-time GIS technology to support operations
  2. How multiple departments and stakeholders can benefit from the development of real-time GIS applications
  3. The process for adopting real-time GIS technology, including key considerations.
  4. How utilities can further leverage their historical and real-time data streams to better support business decisions and operations.
  5. How a single, real-time view of the network supports emergency response

Target Audience

Senior managers, operators, engineers, consultants, IT and GIS specialists, from and relating to, the utility industry.

Presentation Overview

The combination of real-time intelligence and spatial analytics is driving significant change in the global utility sector.  Utility providers are fast realising the potential of their historical and real-time network information by making their data accessible through maps and apps.  By adding a location context to existing and real-time streams of data, providers are benefitting from faster response times, proactive planning and sustainably managed operations.  Real-time Geographic Information System (GIS) technology provides utilities with improved situational awareness, enabling responders to better manage resources – dispatching field crews based on work allocations and proximity.   The technology also provides the ability to communicate with customers more effectively, especially during outages, where accurate and timely information is distributed.   Additionally, the performance of the network can be analysed to determine areas in need of investment, and provide the status of work orders to inform more accurate reporting.   Recognising the value of real-time GIS technology to improve its operations, Melbourne Water launched a pilot with Esri Australia and OSIsoft to actively understand how their organisation would benefit through the integration of these capabilities.  In this presentation, Melbourne Water and Esri Australia will showcase the journey taken by the water utility to adopt an intuitive, real-time view of their operational landscape to support immediate decisions that are actionable and location-aware.

Michael Regel Biography

After spending seven years in the transport sector as a National Applications Manager, Michael joined Melbourne Water in 2014 as part of the IT Systems Management team. Since joining Melbourne Water, Michael’s system management portfolio has grown to incorporate operational data systems and integration systems.

Along with this portfolio growth, Melbourne Water implemented a digital strategy to facilitate easier, faster and more mobile solutions for staff. One of the pilot projects resulting from this strategy focused on integrating key business applications from OSIsoft and Esri to display real-time operational data to help end users make better decisions about the real-time operation of Melbourne Water assets.

Simon Jackson Biography

Following a six year career within the UK environmental sector as a GIS analyst, Simon departed English shores in 2010 to join Esri Australia.   Having worked in support, training, and as a product engineer – Simon is now part of the industry solutions team, helping organisations maximise the ArcGIS platform.   Simon’s experience supports his strong interest in open data, real-time data and hydro data.